Returns and Refunds

Returns & Refunds Policy for UrbanSwad

This policy outlines the terms and conditions under which:

  • You are permitted to return goods purchased from UrbanSwad, subject to a valid reason.
  • A refund may be obtained for goods purchased, subject to certain conditions.
  • You may cancel orders for goods purchased within a stipulated period.

While we strive to ensure that returns, refunds, and cancellations are available to our customers, certain restrictions apply to meet our business, legal, and contractual obligations.

What can I return and when?

  • You receive a faulty or defective product.
  • You receive a product that is different from what you ordered.

Conditions for Returning Products

  • The products must be returned in the original condition they were received, along with the original invoice.
  • Products must be in their original form and packaging.
  • Brand packaging should be intact.
  • Replacement of a product will be subject to the availability of the product on the website at the time of return request.

How to Raise a Return or Refund Request?

To initiate a return or refund, please send an email to Kubermysore2@gmail.com Your email must include:

  • The name of the product.
  • The order ID.
  • The invoice number.
  • A detailed description of the issue or claim.

This request must be made within 3 days of receiving the product.

Refund Process

Once we receive the returned item, we will inspect it and notify you of the receipt via the email address provided during the order. After inspection, we will inform you of the status of your refund.

  • For payments made via Net Banking, Credit Card, or Debit Card:
    Once your return is approved, we will initiate a refund request with our Payment Gateway Partners within 5 working days. The refund will be credited to your account within 14 working days or as per the timelines of the Payment Gateway/Bank.

  • For payments made via Cash on Delivery (COD):
    We will issue a refund cheque within 3 working days of return approval. The cheque will be prepared in favor of the "Billing Name" you used during the order and will be couriered to the "Billing Address" you provided.